International packages ship via either:
- United States Postal Service (USPS) using Express Mail® International service. Delivery time varies from 1 to 5 weeks depending upon the customs office and postal service in the country of import.
- United Parcel Service (UPS) using Worldwide Saver. Delivery time varies from 1 to 7 business days.
Note that UPS delivery to some international areas carries higher operating costs. UPS charges an Extended Area Surcharge fee for delivery to these areas. If the actual ship cost for your order is substantially higher than estimated, Really Right Stuff will contact you to confirm the additional charge. Click HERE for the UPS International Extended Area Surcharge Listing.
All packages ship with tracking and insurance. Costs vary per country, and final ship costs depend upon final package weight and value. Ship costs include carriage and insurance only; customer is responsible for any duty or tax-related costs. Please include your VAT ID number (when available) in order to support import clearance. After your package ships, you will receive an email that includes the ship method and package tracking number. Agents may or may not charge a clearance fee for handling the customs procedures.
A note about ship methods: For first time customers, we insist upon using one of the above ship methods that provides both insurance and tracking; no exceptions. For subsequent orders, we can consider more economical ship methods available from USPS, especially for small orders. But be warned: customers who choose a ship method that does not provide tracking must accept the liability for loss. Please call to place any order with special requests. Also, Really Right Stuff reserves the right to hold any order for confirmation. In rare cases we may request a copy of a recent credit card statement to confirm the card number, card holder, and billling address.
A Note About UK deliveries via Express Mail:
Please read here.
Notes About Shipping to Canada
- Carriers Offered: US Postal Service (USPS) or United Parcel Service (UPS), but note that all tripod orders ship via UPS unless you contact us in advance to request Express Mail delivery.
- Brokerage/Bond Fees: All deliveries incur a $10 handling fee for delivery. Canada Post calls it a brokerage fee, and UPS calls it a bond fee.
- Sales Tax: The carrier will collect the sales tax. Depending upon your province, you will pay either HST or PST+GST.
- Duty: No duty is due since all Really Right Stuff products are made in the United States.
- Additional UPS delivery fees: UPS will charge a $4 COD fee, but you can avoid this by prepaying the taxes in advance of delivery. Call 1-800-PICK-UPS (select option 3 for UPS Customs Brokerage). We encourage you to call UPS to pay in advance as soon as your package has a tracking number and appears in the UPS system (don't wait for UPS to contact you). Ask about UPS Prepayment or Electronic Funds Transfer (EFT) plans; this may require setting up an account with UPS.
- UPS Customs Clearance: Canada law requires that you specify the broker you wish to handle customs clearance. UPS will contact you prior to delivery to confirm your choice of customs broker. When UPS Customs Brokerage handles your imports, there is no Entry Preparation Fee for routine customs clearance, and the brokerage service is included in your ship cost. If UPS has never performed brokerage duties for you before, you will be asked to fill out and return a "Power of Attorney" document that UPS will keep on file.
- What else you should know about UPS delivery in Canada: There are two basic UPS shipping methods from the US to Canada: Standard and Worldwide. Really Right Stuff ships exclusively via Worldwide, never via Standard. Packages shipped via UPS Worldwide include brokerage service. Packages shipped via UPS Standard incur additional brokerage and bond fees based upon the value of the shipment. Unfortunately, a lot of Canadians have been burnt by UPS Standard delivery, thinking that using the lower cost delivery option will save some money when it will often end up being more expensive than Worldwide after taking into account brokerage and bond fees.
- For more information about importing into Canada please read here.
A Note About Orders Shipped to Australia:
Australian import regulations indicate that items imported into Australia with value less than A$1000 are not subject to duty and tax. Please read here.
If you are considering a large order, you may wish to create multiple orders that are all valued at less than A$1000. Regulations are subject to change and Really Right Stuff is not responsible for providing current import regulations.
TRACKING YOUR PACKAGE
- If your package shipped via UPS, visit the UPS website.
- If your package shipped via US Postal Service, visit the USPS website. But once your package reaches the Customs office in your country, track the package from your own postal service website.
Here is a list of some international postal service websites:
UK: Please read here.
France: Express Mail delivered by Chronopost, Priority Mail International delivered by La Poste
Singapore: Singapore Post http://www.speedpost.com.sg/
Germany: Deutsche Post DHL, track here: http://www.dhl.de/de/paket/kundenservice/sendungsverfolgung.html
Hong Kong: http://www.hongkongpost.com/eng/tracking/index.htm